Terms of Service

By accessing or using the RenderedBy platform, website, or any associated services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, do not access or use the Service.

These Terms apply to all users of the Service, including clients accessing the platform under a commercial subscription agreement. Where a separate Master Service Agreement (MSA) or Order Form exists between RenderedBy and a client entity, the terms of that agreement govern to the extent of any conflict with these Terms.

RenderedBy provides a provider of cloud, DevOps, and DevSecOps engineering services. The Service includes:

The Service is provided on a subscription basis. Specific feature availability, usage limits, and support tiers are defined in the applicable Order Form or subscription plan.

Account creation: You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

Authorised users: You may grant access to the platform to individuals within your organisation ("Authorised Users") up to the limit specified in your subscription plan. You are responsible for ensuring that Authorised Users comply with these Terms.

Account security: You must notify us immediately at hello@renderedby.com if you become aware of any unauthorised access to your account. We are not liable for any loss resulting from unauthorised use of your account credentials.

Account suspension: We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms, applicable law, or in a manner that poses a security risk to the platform or other clients.

Ownership: You retain all right, title, and interest in and to the data, documents, and information you submit to the Service ("Client Data"). These Terms do not grant RenderedBy any ownership rights in Client Data.

Licence to process: You grant RenderedBy a limited, non-exclusive licence to process Client Data solely as necessary to provide the Service to you and as described in our Privacy Policy and any applicable Data Processing Agreement.

Data handling: Client Data is processed in accordance with our Privacy Policy. Data is processed within your chosen cloud environment, encrypted in transit and at rest, and retained only as long as needed to deliver the Service.

Your responsibilities: You represent and warrant that you have all necessary rights, consents, and permissions to submit Client Data to the Service, and that doing so does not violate any applicable law or third-party rights.

You agree not to use the Service to:

We reserve the right to investigate suspected violations and to suspend or terminate access if a violation is confirmed.

Subscription fees: Fees for the Service are set out in the applicable Order Form or subscription plan page. Fees are due in advance for each billing period unless otherwise agreed in writing.

Changes to fees: We will provide at least 30 days' notice before changing the fees applicable to your subscription. Continued use of the Service after a fee change takes effect constitutes acceptance of the new fees.

Taxes: Fees are exclusive of applicable taxes (VAT, GST, sales tax). You are responsible for all taxes associated with your purchase, except for taxes based on our net income.

Late payment: Unpaid invoices are subject to a late payment charge of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on the outstanding balance. We reserve the right to suspend access to the Service for accounts with overdue balances after providing 10 days' notice.

Platform IP: All rights in the RenderedBy platform and software, including its source code, infrastructure code, user interfaces, and documentation, are and remain the exclusive property of RenderedBy or its licensors. These Terms do not transfer any intellectual property rights to you.

Feedback: If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant RenderedBy a perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose without compensation or attribution to you.

Restrictions: You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse-engineer or attempt to extract the source code of the platform, except as permitted by applicable law.

Each party may have access to the other's confidential information in connection with the Service ("Confidential Information"). Each party agrees to:

This obligation does not apply to information that is publicly available, was rightfully received from a third party without restriction, or is required to be disclosed by law (provided prompt notice is given where legally permissible).

Our warranties: RenderedBy warrants that the Service will perform materially as described in the applicable documentation during the subscription term. We will use commercially reasonable efforts to maintain platform availability.

Disclaimer: Except as expressly stated above, the Service is provided "as is" and "as available." To the maximum extent permitted by law, RenderedBy disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Service availability: We design for high availability and monitor the platforms we run, but no service is immune to outages. We do not warrant that the Service will be uninterrupted or error-free, and you remain responsible for maintaining your own backups where appropriate.

To the maximum extent permitted by applicable law:

These limitations apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise. Some jurisdictions do not allow certain exclusions or limitations of liability; in such cases, the above limitations apply to the fullest extent permitted.

You agree to indemnify, defend, and hold harmless RenderedBy and its officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Term: These Terms remain in effect for the duration of your subscription. Subscription terms are defined in the applicable Order Form or plan.

Termination by you: You may cancel your subscription at any time through your account settings or by contacting hello@renderedby.com. Cancellation takes effect at the end of the current billing period. No refunds are provided for unused portions of a prepaid subscription term unless otherwise agreed in writing.

Termination by us: We may terminate your access to the Service immediately, with notice, if you materially breach these Terms and fail to cure the breach within 10 days of written notice. We may also terminate the Service on 30 days' notice for any other reason.

Effect of termination: Upon termination, your right to access the Service ceases immediately. We will make your Client Data available for export for 30 days following termination, after which it will be deleted in accordance with our retention policy.

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms, including disputes about their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this clause prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Entire agreement: These Terms, together with any applicable Order Form, MSA, and Data Processing Agreement, constitute the entire agreement between you and RenderedBy with respect to the Service and supersede all prior agreements and understandings.

Amendments: We may update these Terms from time to time. We will notify you of material changes by email or platform notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

Assignment: You may not assign these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Force majeure: Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, government actions, or third-party infrastructure failures.

For legal notices or questions about these Terms, contact us at:

hello@renderedby.com

Please mark your subject line "Legal" or "Terms Enquiry" to ensure prompt handling.